Please allow up to 48 hours for online orders to be pulled. We do not ship, local delivery only.
Frequently Asked Questions
Do you ship or deliver your plants and products?
We do not ship plants or products, however, we do deliver plants, soil, and mulch to the greater Nashville area. You can find delivery prices by zip code by scrolling down to "Delivery Costs" at the bottom of the website.
My search results aren't showing the plant I'm looking for!
There are a couple of strategies that can help with searches.
Some plants will work best with single word searches. For example, if you are looking for a magnolia you can search with a single word eg. "Magnolia".
If you want to further refine your search you can use a two word search with "AND" in the middle. For example, if you are looking for Star Magnolia you would put in the terms "Star AND Magnolia" (no quotes necessary), and it will give you the results that have both Star and Magnolia. Refining your search by category will also greatly help filter down results, for instance if you're searching for "New Dawn Rose", try checking the box for the "Shrubs" category. If a plant does not return a result at all, it may be out of stock or not added to the website yet. If all methods fail, please call or email us if you're having trouble finding the plant you're looking for.
Can I get plants by pickup? Can I have them delivered?
We deliver to the greater Nashville area, or you can choose pickup for your order. Follow the instructions at checkout for either delivery or pickup. Pickup orders are handled at the checkout so please see one of our friendly cashiers to pick up your order. Please allow at least 48 hours for pickup orders. We’ll load it for you. If you need assistance, please just ask. We are here to help. Please note that we ONLY deliver to the greater Nashville area. You can view delivery zones and rates at the bottom of the webpage, "Delivery Costs" If you prefer to order by phone, call us at 615-876-1014, or email us at info@batesnursery.com.
Do you design, install, or plant landscapes?
Bates Nursery does not design, install, or plant, however, we do recommend landscapers in our network to work with you on your goals. Email info@batesnursery.com or ask at checkout for more information about landscaper recommendations.
What does the P mean at the beginning of the plant name?
The "P" indicates that the plant container is measured in inches, rather than gallons. This is more common in houseplants, annuals, and tropicals. For instance, a plant in a 6P container is in a container that is roughly 6" wide, one in an 8P container is in a pot that is roughly 8" wide. Plant height and width can vary based on the supplier, plant type, and plant maturity. To find out how tall or wide a plant is, please call us at 615-876-1014 or email info@batesnursery.com.
What is the size of the plant I am interested in?
For the majority of our inventory, how large a plant is on our lot is determined by the container/gallon size (4p, #3, #7 etc.). We do not designate how tall or wide an item is unless it is "Balled and Burlapped" (Dug from a growing field). If you have questions about the size of a plant on our lot, please feel free to call 615-876-1014 or email info@batesnursery.com for further information.
What is BatesRewards and how does it work?
BatesRewards is your ticket to our seasonal sale pricing, tracking your previous plant purchases (makes it SO easy to match landscaping later on!), and is how we manage the limited warranty for qualified items. It's free, and does not expire!
How do I sign up to be a BatesRewards member?
You can sign up anytime at checkout, it's free! Additionally, you can email us asking to be set up: info@batesnursery.com
Do you allow pets?
Well-behaved furry friends are allowed if kept on maximum 6ft leash, at all times, on the nursery property. Be mindful of other guests and their safety, and please clean up after your pet! We have a water dish in the Garden Center during the warmer months and a filtered water fountain. For the safety of your pet, please leave them at home when the temperature is above 95 degrees. The nursery lot can reach 130+ degrees and can burn their paws. We reserve the right to ask guests who don't follow the rules to remove their pet from the property.
Can I shoot photos or videos at the nursery?
To protect the privacy of our staff and customers as a private business, we by default *do not* permit commercial/self-promotional photography, videography, or live streaming without our explicit permission.
AI and facial recognition devices like Meta Ray-Ban, Snapchat, and Google Glasses are strictly prohibited. Please stow, cover or turn off these devices before entering the nursery.
This policy includes individuals or businesses with social media accounts who do not seek prior approval to record at the nursery.
This policy covers the entire nursery property, our inventory, facilities, and employees.
Personal smartphone photography is allowed as long as it will not interfere with any employees or guests who are trying to enjoy the nursery. Crews and bulky equipment like lighting stands or modifiers are prohibited without prior approval from nursery managers. You *must* include all upfront details of your project when asking for permission, including crew and equipment on paper or by email.
Email any requests to info@batesnursery.com Based on many dynamic factors, there is no guarantee your request will be approved.
We reserve the right to instruct any guest who is not in compliance with this policy to stop recording or place the equipment in their vehicle. Guests who violate the instruction may be asked to leave the property.
How do I water my new plants?
Click or tap here to read our blog post about how to water your plants.
What is your Warranty policy?
CLICK HERE for our warranty policy.