New Fall selection arriving weekly!
Frequently Asked Questions
Do you ship or deliver your plants and products?
We do not ship plants or products, however, we do deliver plants, soil, and mulch to the greater Nashville area. You can find delivery prices by zip code by scrolling down to "Delivery Costs" at the bottom of the website.
My search results aren't showing the plant I'm looking for!
Some plants are best searched for with quotation marks, eg. "Juniperus virg Taylor" will search exactly for that name to bring you results for only Taylor Junipers.
Refining your search by category will also greatly help filter down results, for instance if you're searching for "New Dawn Rose", try checking the box for the "Shrubs" category.
If a plant does not return a result at all, it may be out of stock or not added to the website yet. If all methods fail, please call or email us if you're having trouble finding the plant you're looking for.
Some of your inventory has low or only 1 quantity. Is it still available?
Fluctuations happen constantly at the nursery based on customer traffic. We do not warehouse our plants, so all of our inventory is on our nursery lot and is first come, first serve.
Online inventory may vary slightly from in-store due to local demand, and/or processing new inventory. If quantities are showing five or less, please call to check inventory and product availability: 615-876-1014
Can I get plants by pickup? Can I have them delivered?
We deliver to the greater Nashville area, or you can choose pickup for your order. Follow the instructions at checkout for either delivery or pickup. Pickup orders are handled at the checkout so please see one of our friendly cashiers to pick up your order. Please allow at least 48 hours for pickup orders. We’ll load it for you. If you need assistance, please just ask. We are here to help. Please note that we ONLY deliver to the greater Nashville area. You can view delivery zones and rates at the bottom of the webpage, "Delivery Costs"
If you prefer to order by phone, call us at 615-876-1014, or email us at info@batesnursery.com.
Do you install or plant landscapes?
Bates Nursery does not, however our Landscaper Relationship Coordinator, Shannon Polen, will work with you to recommend a trusted landscaper in our network. Email shannonpolen@batesnursery.com to get started.
What does the # sign mean at the beginning of the plant name?
The # sign is an indicator of container size. For example, a #3 plant denotes roughly a 3 gallon sized container. A #15 plant will be in roughly a 15 gallon container. Plant height and width can vary based on the supplier, plant type, and plant maturity. To find out how tall or wide a plant is, please call us at 615-876-1014 or email info@batesnursery.com.
What does the P mean at the beginning of the plant name?
The "P" indicates that the plant container is measured in inches, rather than gallons. This is more common in houseplants, annuals, and tropicals. For instance, a plant in a 6P container is in a container that is roughly 6" wide, one in an 8P container is in a pot that is roughly 8" widde.
Plant height and width can vary based on the supplier, plant type, and plant maturity. To find out how tall or wide a plant is, please call us at 615-876-1014 or email info@batesnursery.com.
What is the size of the plant I am interested in?
For the majority of our inventory, how large a plant is on our lot is determined by the container/gallon size (4p, #3, #7 etc.). We do not designate how tall or wide an item is unless it is "Balled and Burlapped" (Dug from a growing field). If you have questions about the size of a plant on our lot, please feel free to call 615-876-1014 or email info@batesnursery.com for further information.
Do you accept Apple Pay?
Yes we do! We are able to process smart phone payments.
Do you allow pets?
Well-behaved furry friends are allowed if kept leashed at all times on the nursery property. Be mindful of other guests around the. Please clean up if they leave any droppings. We reserve the right to ask guests who don't follow the rules to leave the property.
We have a water dish in the Garden Center during the warmer months and a filtered water fountain.
Can I shoot photos or videos at the nursery?
Due to the volume of requests we receive, we do not allow commercial photography or videography at this time. Personal smart phone photography is allowed, however, it should not interfere with other guests.
Additionally, crews and lighting stands or modifiers are not allowed without approval from nursery managers.